Refund policy
Refund & Returns Policy
At Auz Select, we want you to shop with confidence. This policy explains how returns, refunds and issues with physical and digital products are handled.
Change-of-Mind Returns
For eligible physical products, we offer change-of-mind returns within 10 days of delivery.
To request a return, please email support@auzselect.com within 10 days of receiving your order. Please include:
- Your order number
- The item you wish to return
- The reason for the return
Please do not send your item back until your return request has been approved and return instructions have been provided.
Return Eligibility
For a change-of-mind return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition in which it was received
- Accompanied by proof of purchase
We reserve the right to decline a change-of-mind return if the item does not meet these conditions.
Return Shipping & Restocking Fee
For approved change-of-mind returns, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service and retaining proof of postage until your return has been completed.
A 10% restocking fee applies to approved change-of-mind returns. Original shipping charges are not refundable for change-of-mind returns.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us at support@auzselect.com as soon as reasonably possible.
Please provide:
- Your order number
- A description of the problem
- Clear photos showing the issue, where applicable
We will assess the issue and work with you to provide an appropriate remedy.
Your rights regarding faulty or defective products are protected by the Australian Consumer Law and are not limited to our 10-day change-of-mind return period.
Digital Products
Due to the nature of digital products, digital downloads are generally not eligible for change-of-mind returns, exchanges or refunds once the digital files have been supplied, accessed or downloaded.
If you have difficulty accessing your digital purchase, receive an incorrect file, or believe that a digital product is defective or materially different from its description, please contact support@auzselect.com with your order number and details of the issue so we can assist you.
Non-Returnable Items
Certain products may not be eligible for change-of-mind returns, including:
- Digital products once supplied, accessed or downloaded
- Personalised or custom-made products
- Products that cannot be returned for hygiene or safety reasons once opened
- Gift cards
- Clearance or final-sale products, where clearly identified as such
These exclusions apply to change-of-mind returns.
Refund Process
Once an approved return has been received and inspected, we will notify you by email.
Where a refund is approved, it will be issued to your original payment method.
Please allow reasonable processing time after we receive your returned item. Once a refund has been issued, your bank or payment provider may require additional time for the funds to appear in your account.
For change-of-mind returns, applicable return shipping costs and the restocking fee may be deducted from the refund.
Late or Missing Refunds
If we have confirmed that a refund has been processed but you have not received it, please first check with your bank, credit card provider or payment provider.
Processing times can vary between financial institutions.
If you still cannot locate your refund, contact us at: