Shipping policy

We use Australia Post, ensuring reliable and trackable service for all parcels — whether you're ordering a racquet, apparel, or a ball machine, we’ve got your delivery needs covered.

Processing and Dispatch

• Orders are processed and dispatched within 48 hours, excluding weekends and public holidays.
  

• During busy or peak seasons, dispatch may be slightly delayed — we’ll notify you via email if affected.

Order Confirmation and Tracking

• Order confirmation is emailed immediately after checkout.

• Shipping confirmation and tracking will be sent once your order is dispatched.

• If not received, please check spam/junk folders 

Re-shipping Policy

A re-shipping fee applies for returned parcels. This may occur if:

• The customer requests a size exchange (e.g., shoes, clothing)

• The address provided was incorrect

• The parcel was not collected and returned to us by Australia Post